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Not at all. SmoothSkin Bare is fitted with a powerful fan to cool down the electric components, and sometimes the device may need to slow down slightly to allow the fan to do its job effectively.

The smell of burning when in use can indicate that the treatment area hasn’t been properly prepared for treatment. Skin must be completely hair-free (for best results by shaving, if hair is not completely removed it may damage the front of the device), cleaned and dried. If any visible hair remains above the surface of the skin, it can burn on treatment with your SmoothSkin device. If you are concerned STOP treatment and contact us.

Carefully wipe with a soft, dry cloth and ensure that the glass filter is undamaged after every use. The head of the device (gold or silver part) can be removed.  Please see your user guide for further guidance.

No, there should not be any glass against the skin. The glass filter is recessed back into the device.

This is perfectly normal, the lamp is quality engineered and has passed the highest standards of quality checks. This does not affect the power output.

This indicates there is a fault with the device. Stop using the device and contact the helpline.

Don’t panic, Smoothie! This is caused by residual hairs, stubble or debris on the surface of the skin and won’t affect the device’s performance in any way, it’s purely cosmetic.

In the future, you need to make sure you have shaved and cleaned the area you wish to treat immediately prior to treatments. If your device is marked please remove the gold or silver front and clean as per the instructions in the user guide.

If you’re still concerned, please contact us for further advice.

Make sure the power supply is plugged in. Ensure the Skin Tone Sensor is fully pressed against the skin. Your skin could be too dark for treatment. Check against the skin tone chart in the front of your user guide. If you cannot get it to work, please contact us.

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