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About IPL

Will there be any regrowth? Are there any side effects from IPL treatment? Is IPL at home the same as salon IPL treatments?

About SmoothSkin

What makes SmoothSkin unique? Where are your products made? Who are the experts behind the technology?

About your treatments

Can I treat my underarms if I am using extra strong anti-perspirant treatments such as Odaban? Can I treat my underarms if I have deodorant on? Can I use moisturisers, deodorant or anti-perspirants after SmoothSkin treatments?

Counterfeit Products

What do I do if I’ve already bought a fake device? Is it possible to buy genuine products on social media, trade sites and auction sites? Do fake sites advertise on search engines?

General Trouble Shooting

How can I get help or advice out of hours? I am experiencing intense itchiness what shall I do? I think I may have had an adverse reaction (slight blistering or burn) from the treatment – what should I do?

SmoothSkin Bare / Bare + Troubleshooting & Instructions

My SmoothSkin Bare / Bare+ slows down as I use it. Should I be worried? Is it normal/ok for there to be a burning smell when in use? How should I clean the device?

SmoothSkin For Men Troubleshooting & Instructions

The power bar indicators on the side of the handset are on or are flashing in an unfamiliar pattern. What should I do? Is it normal/ok for there to be a burning smell when in use? How should I clean the device?

SmoothSkin Gold Troubleshooting & Instructions

The power bar indicators on the side of the handset are on or are flashing in an unfamiliar pattern. What should I do? Is it normal/ok for there to be a burning smell when in use? How should I clean the device?

SmoothSkin Muse Troubleshooting & Instructions

The power bar indicators on the side of the handset are on or are flashing in an unfamiliar pattern. What should I do? Is it normal/ok for there to be a burning smell when in use? How should I clean the device?

SmoothSkin Pure Troubleshooting & Instructions

I can’t get my SmoothSkin Pure device to activate? What is each treatment mode for? How do I switch between treatment modes?

Your Suitability for IPL treatment

Can I use SmoothSkin products over my tattoos? Can men use SmoothSkin products too? Can I use SmoothSkin products while I am pregnant or breastfeeding?






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